Returns

For Pianegonda, customer satisfaction is at the basis of everything. If for any reason you are not fully satisfied with your purchase, you may return your order within 30 days from the shopping day and receive a refund for the returned products.

Please note that returned items must be in perfect condition with no signs of use and in their original packaging, in well sealed, protected packaging.

Return Procedure

  1. Login to your personal page on www.pianegonda.com. In the event that you have made the purchase as a guest customer, you must register to our website in order to be able to make the return request.
  2. In the “My returns” section, select the order or enter the order ID for which you would like to request the return, indicate the products you intend to return and click on “Request return “;
  3. Enter the mandatory information marked with * and send the request;
  4. After receiving the return confirmation from Pianegonda, print the return document (RMA);
  5. Prepare the items you intend to return and place the RMA document in a well-sealed and protected package;
  6. Choose the shipping company you prefer to send back the package, shipping costs are paid by the customer. Send the package to: 
    Bros Manifatture srl
    Via E. Berlinguer, 1
    63844 Grottazzolina (FM)
    Italy

Return Procedure in Guest Mode

If the order has been placed in guest mode, i.e. without having registered online, the return can still be requested manually by clicking on Return Order, entering the information marked with * and clicking on ‘search’. Next, choose the product(s) to be returned and click on ‘submit request’. Then follow the instructions in the previous section from point 4.

Refunds

The refund of the amount spent depends on the payment method chosen at the time of purchase:

  • payment via PayPal – the refund will be made directly through PayPal within 24 hours from the confirmation email of return acceptance;
  • payment by credit card – the refund is credited only to the card used for the purchase. The time required to view the refund on your account depends on the Card Issuing Institution.

Pianegonda will refund the cost of the goods shipped, within the terms of the law (30 days), only after receiving the goods and having checked that all the requirements have been met.

The refund cannot be made on cards other than those used for the purchase and cannot be made by bank transfer.

The refund does not include the costs of transport of the goods for the subsequent return.